Safety information

Please read this important safety information before you use the device. It contains general safety information for devices and may include content that does not apply to your device. Follow the warning and caution information to prevent injury to yourself or others and to prevent damage to your device.

SAMSUNG-SMG996B-Smartphone-fig1The term ‘device’ refers to the product and its battery, charger, the items supplied with the product, and any Samsung-approved accessories used with the product.

Failure to comply with safety warnings and regulations can cause serious injury or death

  • Do not use damaged power cords or plugs, or loose electrical sockets Unsecured connections can cause electric shock or fire.
  • Do not touch the device, power cords, plugs, or the electric socket with wet hands or other wet body parts
  • Doing so may cause electric shock.
  • Do not pull the power cord excessively when disconnecting it
  • Doing so may cause electric shock or fire.
  • Do not bend or damage the power cord
  • Doing so may cause electric shock or fire.
  • Do not use the device with wet hands while the device is charging
  • Doing so may cause electric shock.
  • Do not directly connect together the charger’s positive and negative terminals
  • Doing so may cause fire or serious injury.
  • Do not use your device outdoor during a thunderstorm
  • Doing so may result in electric shock or device malfunction

Use manufacturer-approved batteries, chargers, accessories, and supplies

  • Using generic batteries or chargers may shorten the life of your device or cause the device to malfunction. They may also cause a fire or cause the battery to explode.
  • Use only Samsung-approved battery, charger, and cable specifically designed for your device. Incompatible battery, charger, and cable can cause serious injuries or damage to your device.
  • Samsung cannot be responsible for the user’s safety when using accessories or supplies that are not approved by Samsung.

Do not carry your device in your back pockets or on your waist

  • The device may be damaged, explode, or result in a fire if too much pressure is applied to it.
  • You may be injured if you are bumped or fall.

Do not drop or cause excessive impact to the device

  • This may damage your device or battery, cause the device to malfunction, or shorten its lifespan.
  • This may also cause overheating, combustion, fire, or other hazards.

Handle and dispose of the device and charger with care

  • Never dispose of the battery or device in a fire. Never place the battery or device on or in heating devices, such as microwave ovens, stoves, or radiators. The device may explode when overheated. Follow all local regulations when disposing of used battery or device.
  • Never crush or puncture the device.
  • Avoid exposing the device to high external pressure, which can lead to an internal short circuit and overheating.

Protect the device, battery and charger from damage

  • Avoid exposing your device and battery to very cold or very hot temperatures.
  • Extreme temperatures can damage the device and reduce the charging capacity and life of your device and battery.
  • Do not directly connect together the battery’s positive and negative terminals and prevent them from coming into contact with metal objects. Doing so may cause the battery to malfunction.
  • Do not use a cable whose covering is peeled off or damaged, and do not use any charger or battery that is damaged or malfunctioning.

Do not store your device near or in heaters, microwaves, hot cooking equipment, or high pressure containers

  • The battery may leak.
  • Your device may overheat and cause a fire.

Do not use or store your device in areas with high concentrations of dust or airborne materials Dust or foreign materials can cause your device to malfunction and may result in fire or electric shock.Prevent the multipurpose jack and the small end of the charger from contact with conductive materials, such as liquids, dust, metal powders, and pencil leads. Do not touch the multipurpose jack with sharp tools or cause an impact tothe multipurpose jack.
Conductive materials may cause a short circuit or corrosion of theterminals, which may result in an explosion or fire. When using the wireless charger, do not place foreign materials, such as metal objects, magnets, and magnetic stripecards, between the device and the wireless charger The device may not charge properly or may overheat.

Do not bite or suck the device or the battery

  • Doing so may damage the device or result in an explosion or fire.
  • Children or animals can choke on small parts.
  • If children use the device, make sure that they use the device properly.
  • Do not insert the device or supplied accessories into the eyes, ears, or mouth
  • Doing so may cause suffocation or serious injuries.
  • Do not handle a damaged or leaking Lithium Ion (Li-Ion) battery For safe disposal of your Li-Ion battery, contact your nearest authorised service centre.

Failure to comply with safety cautions and regulations can cause injury or property damage

Do not use your device near other electronic devices

  • Most electronic devices use radio frequency signals. Your device may interfere with other electronic devices.
  • Using an LTE data connection may cause interference with other devices, such as audio equipment and telephones.
  • Do not use your device in a hospital, on an aircraft, or in an automotive equipment that can be interfered with by radio frequency
  • Avoid using your device within a 15 cm range of a pacemaker, if possible, as your device can interfere with the pacemaker.
  • To minimise possible interference with a pacemaker, use your device only on the side of your body that is opposite the pacemaker.
  • If you use medical equipment, contact the equipment manufacturer before using your device to determine whether or not the equipment will be affected by radio frequencies emittedby the device.
  • On an aircraft, using electronic devices can interfere with the aircraft’s electronic navigational instruments. Follow the regulations provided by the airline and the instructions of aircraft personnel. In cases where it is allowed to use the device, always use it in flight mode.
  • Electronic devices in your car may malfunction, due to radio interference from your device. Contact the manufacturer for more information.

Do not expose the device to heavy smoke or fumes Doing so may damage the outside of the device or cause it to malfunction. If you use a hearing aid, contact the manufacturer for information about radio interference The radio frequency emitted by your device may interferewith some hearing aids. Before using your device, contact the manufacturer to determine whether or not your hearing aid will be affected by radio frequencies emitted by the device.Do not use your device near devices or apparatuses that emit radio frequencies, such as sound systems or radio towers Radio frequencies may cause your device to malfunction.

Turn off the device in potentially explosive environments 

  • Turn off your device in potentially explosive environments instead of removing the battery.
  • Always comply with regulations, instructions and signs in potentially explosive environments.
  • Do not use your device at refuelling points (petrol stations), near fuels or chemicals, or in blasting areas.
  • Do not store or carry flammable liquids, gases, or explosive materials in the same compartment as the device, its parts, or accessories.

If any part of the device is broken, smokes, or emits a burning odor, stop using the device immediately. Use the device again only after it has been repaired at a Samsung Service Centre

  • Broken glass or acrylic could cause injury to your hands and face.
  • When the device smokes or emits a burning odor, it may result in battery explosion or fire

Comply with all safety warnings and regulations regarding mobile device usage while operating a vehicle
While driving, safely operating the vehicle is your first responsibility. Never use your mobile device while driving, if it is prohibited by law. For your safety and the safety of others, use your common sense and remember the following tips:

  • Get to know your device and its convenience features, such as speed dial and redial. These features help you reduce the time needed to place or receive calls on your mobile device.
  • Position your device within easy reach. Make sure you can access your wireless device without taking your eyes off the road. If you receive an incoming call at an inconvenient time, let your voicemail answer it for you.
  • Suspend calls in heavy traffic or hazardous weather conditions. Rain, sleet, snow, ice, and heavy traffic can be hazardous.
  • Do not take notes or look up phone numbers. Jotting down a “to do” list or flipping through your address book takes attention away from your primary responsibility of driving safely.
  • Dial sensibly and assess the traffic. Place calls when you are not moving or before pulling into traffic. Try to plan calls when your car will be stationary.
  • Do not engage in stressful or emotional conversations that may be distracting. Make the person you are talking to aware that you are driving and suspend conversations that could potentially divert your attention from the road.

Care and use your device properly

Keep your device dry

  • Humidity and liquids may damage the parts or electronic circuits in your device.
  • Do not turn on your device if it is wet. If your device is already on, turn it off and remove the battery immediately (if the device will not turn off or you cannot remove the battery, leave it as-is). Then, dry the device with a towel and take it to a service centre.
  • This device has internal liquid indicators fitted. Water damage to your device may void the manufacturer’s warranty.

Store your device only on flat surfaces
If your device falls, it may be damaged. The device can be used in locations with an ambient temperature of 0 °C to 35 °C. You can store the device at an ambient temperature of -20 °C to 50 °C. Using or storing the device outside of the recommended temperature ranges may damage the device or reduce the battery’s lifespan

  • Do not store your device in very hot areas such as inside a car in the summertime. Doing so may cause the screen to malfunction, result in damage to the device, or cause the battery to explode.
  • Do not expose your device to direct sunlight for extended periods of time (on the dashboard of a car, for example).
  • For a device with a removable battery, the battery can be stored separately in locations with an ambient temperature of 0 °C to 45 °C.

Do not store your device with metal objects, such as coins, keys, and necklaces

  • Your device may be scratched or may malfunction.
  • If the battery terminals come into contact with metal objects, this may cause a fire.

Do not store your device near magnetic fields

  • Your device may malfunction or the battery may discharge from exposure to magnetic fields.
  • Magnetic stripe cards, including credit cards, phone cards, passbooks, and boarding passes, may be damaged by magnetic.

Avoid contact with the device when it is overheating. Failure to do so may cause low-temperature burns, redness, and skin pigmentation

  • Be careful of overheating of the device when using it for extended periods and avoid prolonged skin contact.
  • Do not sit on your device or make direct contact with your skin for extended periods when charging or connected to a power source.
  • Tolerance to high temperatures varies individually. Please take extra caution regarding the use of children, elders and people with special conditions.

Do not use your device with the back cover removed
The battery may fall out of the device, which may result in damage or malfunction. Be careful not to expose the camera lens to a strong light source, such as direct sunlight If the camera lens is exposed to a strong light source, such as direct sunlight, the camera image sensor may be damaged. A damaged image sensor is irreparable and will cause dots or spots in pictures. If your device has a camera flash or light, do not use it close tothe eyes of people or pets Using a flash close to the eyes may cause temporary loss of vision or damage to the eyes.

Use caution when exposed to flashing lights

  • While using your device, leave some lights on in the room and do not hold the screen too close to your eyes.
  • Seizures or blackouts can occur when you are exposed to flashing lights while watching videos or playing Flash-based games for extended periods. If you feel any discomfort, stop using the device immediately.
  • If anyone related to you has experienced seizures or blackouts while using a similar device, consult a physician before using the device.
  • If you feel discomfort, such as a muscle spasm, or disoriented, stop using the device immediately and consult a physician.
  • To prevent eye strain, take frequent breaks while using the device.

Reduce the risk of repetitive motion injuries
When you repetitively perform actions, such as pressing keys, drawing characters on a touch screen with your fingers, or playing games, you may experience occasional discomfort in your hands, neck, shoulders, or other parts of your body. When using yourdevice for extended periods, hold the device with a relaxed grip, press the keys lightly, and take frequent breaks. If you continue to have discomfort during or after such use, stop using the device and consult a physician.

Protect your hearing and ears when using a headset 

  • Excessive exposure to loud sounds can cause hearing damage.
  • Exposure to loud sounds while walking may distract your attention and cause an accident.
  • Always turn the volume down before plugging the earphones into an audio source and use only the minimum volume setting necessary to hear your conversation or music.
  • In dry environments, static electricity can build up in the headset. Avoid using headsets in dry environments or touch a metal object to discharge static electricity before connecting a headset to the device.
  • Do not use a headset while driving or riding. Doing so may distract your attention and cause an accident, or may be illegal depending on your region.

Use caution when using the device while walking or moving

  • Always be aware of your surroundings to avoid injury to yourself or others.
  • Make sure the headset cable does not become entangled in your arms or on nearby objects.

Do not paint or put stickers on your device

  • Paint and stickers can clog moving parts and prevent proper operation.
  • If you are allergic to paint or metal parts of the device, you may experience itching, eczema, or swelling of the skin. When this happens, stop using the device and consult your physician.

Install mobile devices and equipment with caution

  • Ensure that any mobile devices or related equipment installed in your vehicle are securely mounted.
  • Avoid placing your device and accessories near or in an airbag deployment area. Improperly installed wireless equipment can cause serious injury when airbags inflate rapidly.

Do not drop your device or cause impacts to your device

  • Your device may be damaged or may malfunction.
  • If bent or deformed, your device may be damaged or parts may malfunction.

Ensure maximum battery and charger life

  • Batteries may malfunction if they are not used for extended periods.
  • Over time, unused device will discharge and must be recharged before use.
  • Disconnect the charger from power sources when not in use.
  • Use the battery only for their intended purposes.
  • Follow all instructions in this manual to ensure the longest lifespan of your device and battery. Damages or poor performance caused by failure to follow warnings and instructions can void your manufacturer’s warranty.
  • Your device may wear out over time. Some parts and repairs are covered by the warranty within the validity period, but damages or deterioration caused by using unapproved accessories are not.
  • When using the device, mind the following
  • Hold the device upright, as you would with a traditional phone.
  • Speak directly into the microphone.
  • Do not disassemble, modify, or repair your device
  • Any changes or modifications to your device can void your manufacturer’s warranty. If your device needs servicing, take your device to a Samsung Service Centre.
  • Do not disassemble or puncture the battery, as this can cause explosion or fire.
  • Do not disassemble or reuse the battery.
  • Turn off the device before removing the battery. If you remove the battery with the device turned on, it may cause the device to malfunction.
  • When cleaning your device, mind the following
  • Wipe your device or charger with a towel or an eraser.
  • Clean the battery terminals with a cotton ball or a towel.
  • Do not use chemicals or detergents. Doing so may discolour or corrode the outside the device or may result in electric shock or fire.
  • Prevent the device from being exposed to dust, sweat, ink, oil, and chemical products such as cosmetics, antibacterial spray,hand cleaner, detergent, and insecticides. The device’s exterior and interior parts may be damaged or it could result in poor performance. If your device is exposed to any of the previously mentioned substances, use a lint-free, soft cloth to clean it.

Do not use the device for anything other than its intended use Your device may malfunction.
Avoid disturbing others when using the device in public Allow only qualified personnel to service your device Allowing unqualified personnel to service your device may result in damage to your device and will void your manufacturer’s warranty.

Handle SIM cards, memory cards, or cables with care

  • When inserting a card or connecting a cable to your device, make sure that the card is inserted or the cable is connected to the proper side.
  • Do not remove a card while the device is transferring or accessing information, as this could result in loss of data and/or damage to the card or device.
  • Protect cards from strong shocks, static electricity, and electrical noise from other devices.
  • Do not touch gold-coloured contacts or terminals with your fingers or metal objects. If dirty, wipe the card with a soft cloth.
  • Inserting a card or connecting a cable by force or improperly may result in damage to the multipurpose jack or other parts of the device.

Ensure access to emergency services
Emergency calls from your device may not be possible in some areas or circumstances. Before travelling in remote or undeveloped areas, plan an alternative method of contacting emergency services personnel.

Protect your personal data and prevent leakage or misuse of sensitive information

  • While using your device, be sure to back up important data. Samsung is not responsible for the loss of any data.
  • When disposing of your device, back up all data and then reset your device to prevent misuse of your personal information.
  • Carefully read the permissions screen when downloading applications. Be particularly cautious with applications that have access to many functions or to a significant amount of your personal information.
  • Check your accounts regularly for unapproved or suspicious use. If you find any sign of misuse of your personal information, contact your service provider to delete or change your account information.
  • In the event your device is lost or stolen, change the passwords on your accounts to protect your personal information.
  • Avoid using applications from unknown sources and lock your device with a pattern, password, or PIN.

Do not distribute copyright-protected material
Do not distribute copyright-protected material without thepermission of the content owners. Doing this may violate copyright laws. The manufacturer is not liable for any legal issues caused by the user’s illegal use of copyrighted material.

Malware and viruses

To protect your device from malware and viruses, follow these usage tips. Failure to do so may result in damages or loss of data that may not be covered by the warranty service

  • Do not download unknown applications.
  • Do not visit untrusted websites.
  • Delete suspicious messages or email from unknown senders.
  • Set a password and change it regularly.
  • Deactivate wireless features, such as Bluetooth, when not in use.
  • If the device behaves abnormally, run an antivirus program to check for infection.
  • Run an antivirus program on your device before you launch newly-downloaded applications and files.
  • Install antivirus programs on your computer and run them regularly to check for infection.
  • Do not edit registry settings or modify the device’s operating system.

Specific Absorption Rate (SAR) certification information

For more information, visit and search for your device with the model number.

Correct disposal of this product (Waste Electrical & Electronic Equipment)

This marking on the product, accessories or literature indicates that the product and its electronic accessories (e.g. charger, headset, USB cable) should not be disposed of with other household waste. To prevent possible harm to the environment or human health from uncontrolled waste disposal, please separate these items from other types of waste and recycle them responsibly to promote the sustainable reuse of material resources. Household users should contact either the retailer where they purchased this product, or their local government office, for details of where and how they can take these items for environmentally safe recycling. Business users should contact their suppliers and check the terms and conditions of the purchase contract. This product and its electronic accessories should not be mixed with other commercial wastes for disposal. This product is RoHS compliant.

Correct disposal of batteries in this product

This marking on the battery, manual or packaging
indicates that the batteries in this product should not
be disposed of with other household waste at the
end of their working life. Where marked, the chemical
symbols Hg, Cd or Pb indicate that the battery
contains mercury, cadmium or lead above the reference levels in
EC Directive 2006/66.

FCC Part 15 Information

The FCC approved model meets the following requirements.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

  1. This device may not cause harmful interference, and
  2. this device must accept any interference received, including interference that may cause undesired operation.

Note : This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications, However, there is no guarantee that interference will not occurin a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user isencouraged to try to correct the interference by one or more of the following measures:

  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and receiver.
  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help.

Pursuant to Part 15.21 of the FCC Rules, you are cautioned that changes or modifications not expressly approved by Samsung could void your authority to operate the device.


Some content and services accessible through this device belong to third parties and are protected by copyright, patent, trademark, and/or other intellectual property laws. Such content and services are provided solely for your personal non-commercial use. You may not use any content or services in a manner that has not been authorized by the content owner or service provider.Without limiting the foregoing, unless expressly authorized by the applicable content owner or service provider, you may not modify, copy, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium any content or services displayed through this device.


Third-party services may be terminated or interrupted at any time, and Samsung makes no representation or warranty that any content or service will remain available for any period of time. Content and services are transmitted by third parties by means of networks and transmission facilities over which Samsung has no control. Without limiting the generality of this disclaimer, Samsung expressly disclaims any responsibility or liability for any interruption or suspension of any content or service made available through this device. Samsung is neither responsible nor liable for customer service related to the content and services. Any question or request for service relating to the content or services should be made directly to the respective content and service providers.

Documents / Resources

SAMSUNG SMG996B Smartphone [pdf] User Manual
SMG996B, A3LSMG996B, SMN986B, A3LSMN986B, SMG996B Smartphone, SMG996B, Smartphone


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