Safety Precautions

Congratulations on your purchase of this Samsung washing machine. These Owner’s Instructions contain valuable information on the installation, use, and care  of this appliance. Please take the time to read these instructions so that you can take full advantage of the washing machine’s features and enjoy this appliance  for many years to come.

Before using the appliance

  • Packing materials can be dangerous to children; keep all packing material (plastic bags, polystyrene, etc.) well out of the reach of children.
  • The appliance is designed for home use only.
  • Make sure that water and electrical connections are made by qualified technicians, observing the manufacturer’s instructions (see “Installing the Washing  Machine” on page 3) and local safety regulations.
  • All packaging and shipping bolts must be removed before the appliance is used. Serious damage may occur if they are not removed. See “Removing the shipping bolts” on page 4.
  • Before washing clothes for the first time, you must run a complete cycle without clothes.
    See “Washing for the first time” on page 8.

Safety instructions

  • Before cleaning or carrying out maintenance, unplug the appliance from the electrical outlet or set theTESY CN04 Built In Wireless Communication Module - icon 32 (On/Off) button to Off.
  • Make sure that the pockets of all clothing to be washed are empty.
    Hard, sharp objects, such as coins, safety pins, nails, screws, or stones can cause extensive damage to the appliance.
  • Always unplug the appliance and turn off the water after use.
  • Before you open the door of the appliance, check that the water has drained. Do not open the door if you can still see water.
  • Pets and small children may climb into the appliance. Check the appliance before each use.
  • The glass door becomes very hot during the washing cycle. Keep children away from the appliance while it is in use.
  • Do not attempt to repair the appliance yourself. Repairs made by inexperienced or unqualified persons may cause injury and/or make more serious repairs to the appliance necessary.
  • If the plug (power supply cord) is damaged, it must be replaced by the manufacturer or its service agent or a similarly qualified person in order to avoid a  hazard.
  • This appliance should only be serviced by an authorized service center, and only genuine spare parts should be used.


Installing the Washing Machine

Unpacking the Washing Machine
Unpack your washing machine and inspect it for shipping damage. Also make sure that you have received all of the items shown below. If the washing machine  was damaged during shipping or you do not have all of the items, contact your Samsung dealer immediately.
Overview of the washing machine

SAMSUNG S821 Washing Machine - Overview

Selecting a location
Before you install the washing machine, select a location with the following characteristics:

  • A hard, level surface (if the surface is uneven, see “Adjusting the leveling feet,” below)
  • Away from direct sunlight.
  • Adequate ventilation
  • Room temperature that will not fall below 0 ˚C
  • Away from sources of heat such as coal or gas

Make sure that the washing machine does not stand on its power cord.
Ventilation openings must not be obstructed by carpeting when the washing machine is installed on a carpeted floor.

Adjusting the leveling feet
If the floor is uneven, adjust the feet (do not insert pieces of wood or any other objects under the feet):

  1. Loosen the leg bolt by turning it with your hand until it is at the desired height.
  2. Tighten the locking nut by turning it with the supplied wrench.
SAMSUNG S821 Washing Machine - Installing

Place the washer on a sturdy, flat surface.
If the washer is placed on an uneven or weak surface, noise or vibration occurs.
(Only a l degrees angle is allowed.)

SAMSUNG S821 Washing Machine - Removing

Removing the shipping bolts
Before using the washing machine, you must remove the three shipping bolts from the back of the unit. To remove the bolts:

  1. Loosen all bolts with the supplied wrench before removing them.
  2. Take each bolt head and pull it through the wide part of the hole.
    Repeat for each bolt.
  3.  Fill the holes with the supplied plastic covers.
  4. Keep the shipping bolts for future use.

Connecting the water supply hose
The water supply hose must be connected to the washing machine at one end and to the water faucet at the other. Do not stretch the water supply hose. If the hose is too short and you do not wish to move the water faucet, replace the hose with a longer, high-pressure hose.
To connect the water supply hose:

  1. Take the L-shaped arm fitting for the cold water supply hose and connect to the cold water supply intake on the back of the machine. Tighten by hand.
    SAMSUNG S821 Washing Machine - Connecting
  2. Connect the other end of the cold water supply hose to your sink’s cold water faucet and tighten it by hand. If necessary, you can reposition the water supply hose at the washing machine end by loosening the fitting, rotating the hose, and retightening the fitting.
SAMSUNG S821 Washing Machine - Positioning

Positioning the drain hose
The end of the drain hose may be positioned in three ways:
Over the edge of a sink
The drain hose must be placed at a height of between 60 and 90 cm. To keep the drain hose spout bent, use the supplied plastic hose guide. Secure the guide to the wall with a hook or to the faucet with a piece of string to prevent the drain hose from moving.
ln a sink drain pipe branch
The drain pipe branch must be above the sink siphon so that the end of the hose is at least 60 cm above the ground.
ln a drain pipe
Samsung recommends that you use a 65 cm high vertical pipe; it must be no shorter than 60 cm and no longer than 90 cm.

Washing a Load of Laundry

SAMSUNG S821 Washing Machine - control panel

Overview of the control panel

  1. Detergent dispenser
  2. Display panel
    Displays wash cycle and error messages by LED lamps.
  3. Program button
    Press the button repeatedly to select one of the six available wash programs.
    {Cotton➔Synthetics ➔Delicates ➔Quick➔Rinse+Spin➔ Spin➔Cotton }.
    Note: If you want to use the Softner, see “Putting softer in the…” on page 7
  4. Temperature selection button
    Press the button repeatedly to cycle through the available water temperature options (cold, 40 ˚C, 60 ˚C, and Bio 60 ˚C).
    * Bio 60˚C: To improve the Wash efficiency, heating during 30 min.
  5. Spin selection button
    Press the button repeatedly to cycle through the available spin speed options.S821No Spin,  600,  800S621No Spin,  Spin(600)
  6. Start/Pause button
    Press to pause and restart programs.
  7. (On/Off) button
    Press once to turn the washing machine on, press again to turn the washing machine off.
    If the washing machine power is left on for longer than 10 minutes without any buttons being touched, the power automatically turns off.

WM stops the current step of the cycle or does not proceed to the next step of washing (indication of the remaining time on LED display may increase).
Your new washing machine is equipped with a Fuzzy Logic system, which not only sets the optimum level of water and other parameters of washing but also controls the washing process as well as makes necessary corrections in order to provide better washing results. In the above-mentioned matter, the Fuzzy Logic system has detected deviations in the washing cycle such as: a high quantity of detergent at the end of the cycle, high vibration level while spinning, etc. After detection of such abnormalities, the washing machine is suspending the normal course of the program in order to normalize these parameters and continue the cycle. The fuzzy logic system makes 7 attempts to eliminate such deviations. If it is impossible to normalize the above-mentioned deviations by the Fuzzy Logic system,  you will see the corresponding indication on LED lamps. (see chapter “Troubleshooting”) The operation of a Washing machine that corresponds to the above- the mentioned scheme is considered to be normal.

Washing for the first time
Before washing clothes for the first time, you must run a complete cycle without clothes. To do this:

  1. Press the TESY CN04 Built In Wireless Communication Module - icon 32(On/Off) button.
  2. Pour a little detergent in the detergent drawer (II).
    SAMSUNG S821 Washing Machine - Washing
  3. Turn on the water supply to the washing machine.
  4. Press the Temperature button repeatedly until 40 ˚C is displayed.
  5. Press the Start/Pause button.
    • This will remove any water from the manufacturer’s test run remaining in the machine.

Washing clothes manually
You can wash clothes manually without using the Fuzzy Logic feature. To do so:

  1. Turn on the water at the water source-sink.
  2. Press theTESY CN04 Built In Wireless Communication Module - icon 32 (On/Off) button on the washing machine.
  3. Open the door.
  4. Load the articles one at a time loosely into the drum, without overfilling.
  5. Close the door.
  6. Put the detergent in the detergent drawer (II).
  7. Press the Temperature button to select the temperature (cold water, 40˚C, 60˚C, Bio 60˚C)
  8. Repeatedly press the Program button to select the cycle you prefer:
    Cotton, Synthetics, Delicates, and Quick)
  9. Press the Spin button to select the spin speed, [S821: no Spin, 600,800 ] [S621: no Spin, Spin(600)]
  10. Press the Start/Pause button and the machine will begin the cycle.

When the cycle is finished:

  1. Open the door.
    Note: The door will not open until 3 minutes after the machine stops or the power turns off.
  2. Remove laundry.

Putting Softer in the washing machine.
When the softener LED lamp flickers you can put the softener in the detergent drawer.
Note: Softner LED lamp turns on for 2 mins before the last rinse cycle.

Washing tips and hints
Sorting your laundry: Sort your laundry according to the following characteristics:

  • Type of fabric care label symbol: Sort laundry into cotton, mixed fibers, synthetics, silks, wools, and rayon.
  • Colour: Divide whites and colors. Wash new, colored items separately.
  • Size: Placing items of different sizes in the same load will improve the washing action.
  • Sensitivity: Wash delicate items separately, using the Delicate wash program for pure new wool, curtains, and silk articles. Check the labels on the items you are washing or refer to the fabric care chart in the appendix.

Emptying pockets: Coins, safety pins and similar items can damage linen, the washing machine drum, and the water tank.
Securing fasteners: Close zippers and fasten buttons or hooks; loose belts or ribbons should be tied together.
Determining load capacity: Do not overload the washing machine or your laundry may not wash properly. Use the chart below to determine the load capacity for the type of laundry you are washing.

Fabric TypeLoad Capacity
average/lightly soiled3.5 kg
heavily soiled3.5 kg
Synthetics2.0 kg
Delicates1.5 kg
Quick1.5 kg

Detergent tips: The type of detergent you should use is based on the type of fabric (Cotton, Synthetic, Delicate items) colour, wash temperature, degree and type of soiling.
Always use “low suds” laundry soap, which is designed for automatic washing machines.
Follow the detergent manufacturer’s recommendations based upon the weight of the laundry, the degree of soiling, and the hardness of the water in your area. If you do not know how hard your water is, ask your water authority.
Note: Keep detergents and additives in a safe, dry place out of the reach of children.

Maintaining the Washing Machine

Repairing a frozen washing machine
If the temperature drops below freezing and your washing machine is frozen:

  1. Unplug the washing machine.
  2. Pour warm water on the source faucet to loosen the water supply hose.
  3. Remove the water supply hose and soak it in warm water.
  4. Pour warm water into the washing machine drum and let it sit for 10 minutes.
  5. Reconnect the water supply hose to the water faucet and check if the water supply
    and drain operations are normal.

Cleaning the exterior

  1. Wipe the washing machine surfaces, including the control panel, with a soft cloth and non-abrasive household detergents.
  2. Use a soft cloth to dry the surfaces.
  3. Do not pour water on the washing machine.

Cleaning the debris filter
Clean the debris filter 2 or 3 times a year.

  1. Remove the base cover from the front of the washing machine.
  2. Unscrew the emergency drain cap by turning left and draining off all the water.
  3. Unscrew the filter cap and take it out.
    SAMSUNG S821 Washing Machine - Cleaning
  4. Wash any dirt or other material from the filter. Make sure the drain pump propeller
    behind the filter is not blocked. Replace the filter cap.
  5. Replace the base cover.

Cleaning the water hose mesh filter

You should clean the water hose mesh filter at least one time per year,, or when the lamps on your machine flicker:

To do this:

  1. Turn off the water source to the washing machine.
  2. Unscrew the hose from the back of the washing machine.
  3. With a pair of pliers, gently pull out the mesh filter from the end of the hose and rinse it under water until clean. Also, clean the inside and outside of the threaded connector.
    SAMSUNG S821 Washing Machine - connector
  4. Push the filter back into place.
  5. Screw the hose back onto the washing machine.
  6. Turn on the faucet and make sure the connections are watertight.


Problems and solutions
The washing machine will not start

  • Make sure the door is firmly closed.
  • Make sure the washing machine is plugged in.
  • Make sure the water source faucet is turned on.
  • Make sure to press the Start/Pause button.

No water or insufficient water supply

  • Make sure the water source faucet is turned on.
  • Make sure the water source hose is not frozen.
  • Make sure the water intake hose is not bent.
  • Make sure the filter on the water intake hose is not clogged.

Detergent remains in the detergent drawer after the wash program is complete

  • Make sure the washing machine is running with sufficient water pressure.
  • Put the detergents in the inner parts of the detergent drawer(away from the outside edges).

Washing machine vibrates or is too noisy

  • Make sure the washing machine is set on a level surface. If the surface is not level,
    adjust the washing machine feet to level the appliance (see page 3).
  • Make sure that the shipping bolts are removed (see page 3).
  • Make sure the washing machine is not touching any other object.
  • Make sure the laundry load is balanced.

The washing machine does not drain and/or spin

  • Make sure the drain hose is not squashed or bent.
  • Make sure the water hose mesh filter is not clogged (ADD THE PAGE NUMBER).

Understanding error messages

SAMSUNG S821 Washing Machine - messagesClose the door.
SAMSUNG S821 Washing Machine - messages 2• Make sure the source water faucet is turned on.
• Check the water pressure.
SAMSUNG S821 Washing Machine - messages 3• Clean the debris filter.
• Make sure the drainage hose is installed correctly.
SAMSUNG S821 Washing Machine - messages 4Laundry load is unbalanced; loosen any tangled laundry.
If only one item of clothing needs washing, such as a bathrobe or jeans, the final spin result might be unsatisfactory and an “E4” error message will be shown in the display window.
SAMSUNG S821 Washing Machine - messages 5• Check the end of the drain hose is too low.
(Make sure the holder of drain hose in the back is intact)
• Check the end of the drain hose is submerged in water.

Before contacting After-Sales service:

  1. Try to remedy the problem (See “Troubleshooting” on this page).
  2. Restart the program to see if the fault is repeated.
  3. If the malfunction persists, call after-sales service and describe the problem.

Program Chart

 Spin Speed(MAX)rpm
CottonAverage or lightly soiled cotton, bed linen, table linen, underwear, towels, shirts, etc.
SyntheticAverage or lightly soiled blouses, shirts, etc., which are made of polyester (violence, trivia), polyamide  (person, nylon), or other similar blends.
DelicatesDelicate curtains, dresses, skirts, shirts, and blouses.
QuickLightly soiled cotton or linen blouses, shirts, dark-colored terry cloth, colored linen articles, jeans, etc.
  1. The program duration data has been measured under the conditions specified in Standard IEC 456.
  2. Consumption in individual homes may differ from the values given in the table due to variations in the pressure and temperature of the water supply, the load, and the type of laundry.


SAMSUNG S821 Washing Machine - ICONS

Fabric care chart

Electrical warnings
To reduce the risk of fire, electrical shock, and other injuries, keep these safety precautions in mind:

  • Operate the appliance only from the type of power source indicated on the marking label. If you are not sure of the type of power supplied to your home,  consult your appliance dealer or local power company.
  • Use only a grounded or polarized outlet. For your safety, this appliance is equipped with a polarized alternating-current line plug having one blade wider than the other.
    This plug will fit into the power outlet only one way. If you are unable to insert the plug fully into the outlet, try reversing the plug. If the plug still doesn’t fit, contact your electrician to replace your outlet.
  • Protect the power cord. Power supply cords should be routed so that they are unlikely to be walked on or pinched by items placed on or against them. Pay particular attention to cords at plugs, convenience receptacles, and the point where they exit from the unit.
  • Do not overload the wall outlet or extension cords. Overloading can result in fire or electric shock.

Protecting the environment

  • This appliance is manufactured from recyclable materials. If you decide to dispose of this appliance, please observe local waste disposal regulations. Cut off the power cord so that the appliance cannot be connected to a power source. Remove the door so that animals and small children cannot get trapped inside the appliance.
  • Do not exceed the detergent quantities recommended in the detergent manufacturers’ instructions.
  • Use stain removal products and bleaches before the wash cycle only when strictly necessary.
  • Save water and electricity by only washing full loads (the exact amount depends upon the program used).

Declaration of conformity
This appliance complies with European safety standards, EC directive 93/68 and EN Standard 60335.


DIMENSIONW598mm x D340mm x H844mm
WATER PRESSURE50 kPa – 800 kPa


  • Don’t hesitate to call any AS center nearby with your name, address, telephone number, model number, and serial number of your machine when anything  wrong with your product occurs.
SAMSUNG S821 Washing Machine - LOGO


Documents / Resources

SAMSUNG S821 Washing Machine [pdf] Owner’s Manual
S821, S621, Washing Machine

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