SAMSUNG Gas Range User Manual

Models:
NX60A6111/AA
NX60A6311/AA
NX60A6511/AA
NX60A6711/AA

IMITED WARRANTY TO ORIGINAL PURCHASER WITH PROOF OF PURCHASE

This SAMSUNG brand product, as supplied and distributed by SAMSUNG ELECTRONICS AMERICA INC. (SAMSUNG) and delivered new, in the original carton to the original consumer purchaser, is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:

One (1) Year Parts and Labor

This limited warranty is valid only on products purchased and used in the United States that have been installed, operated, and maintained according to the instructions attached to or furnished with the product. To receive warranty service, the purchaser must contact SAMSUNG at the address or phone number provided below for problem determination and service procedures. Warranty service can only be performed by a SAMSUNG authorized service center. The original dated bill of sale must be presented upon request as proof of purchase to SAMSUNG or SAMSUNG’s authorized service center to receive warranty service.
SAMSUNG will provide in-home service within the contiguous United States during the warranty period at no charge, subject to availability of SAMSUNG authorized servicers within the customer’s geographic area. If in-home service is not available, SAMSUNG may elect, at its option, to provide transportation of the product to and from an authorized service center. If the product is located in an area where service by a SAMSUNG authorized servicer is not available, you may be responsible for a trip charge or required to bring the product to a SAMSUNG authorized service center for service..
To receive in-home service, product must be unobstructed and accessible to the service agent.
During the applicable warranty period, a product will be repaired, replaced, or the purchase price refunded, at the sole option of SAMSUNG. SAMSUNG may use new or reconditioned parts in repairing a product, or replace the product with a new or reconditioned product. Replacement parts and products are warranted for the remaining portion of the original product’s warranty or ninety (90) days, whichever is longer. All replaced parts and products are the property of SAMSUNG and you must return them to SAMSUNG.
This limited warranty covers manufacturing defects in materials or workmanship encountered in normal household, noncommercial use of this product and shall not cover the following: damage that occurs in shipment, delivery, installation, and uses for which this product was not intended; damage caused by unauthorized modification or alteration of the product; product where the original factory serial numbers have been removed, defaced, changed in any way, or cannot be readily determined; cosmetic damage including scratches, dents, chips, and other damage to the product’s finishes; damage caused by abuse, misuse, pest infestations, accident, fire, floods, or other acts of nature or God; damage caused by use of equipment, utilities, services, parts, supplies, accessories, applications, installations, repairs, external wiring or connectors not supplied or authorized by SAMSUNG; damage caused by incorrect electrical line current, voltage, fluctuations and surges; damage caused by failure to operate and maintain the product according to instructions; in-home instruction on how to use your product; and service to correct installation not in accordance with electrical or plumbing codes or correction of household electrical or plumbing (i.e., house wiring, fuses, or water inlet hoses). In addition, damage to the glass cooktop caused by (i) use of cleaners other than the recommended cleaners and pads or (ii) hardened spills of sugary materials or melted plastic that are not cleaned according to the directions in the use and care guide are not covered by this limited warranty.

The cost of repair or replacement under these excluded circumstances shall be the customer’s responsibility.

Visits by an authorized servicer to explain product functions, maintenance or installation are not covered by this limited warranty. Please contact SAMSUNG at the number below for assistance with any of these issues.

EXCLUSION OF IMPLIED WARRANTIES
IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific rights, and you may also have other rights, which vary from state to state.

LIMITATION OF REMEDIES
YOUR SOLE AND EXCLUSIVE REMEDY IS PRODUCT REPAIR, PRODUCT REPLACEMENT, OR REFUND OF THE PURCHASE PRICE AT SAMSUNG’S OPTION, AS PROVIDED IN THIS LIMITED WARRANTY. SAMSUNG SHALL NOT BE LIABLE FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO TIME WAY FROM WORK, HOTELS AND/OR RESTAURANT MEALS, REMODELING EXPENSES, LOSS OF REVENUE OR PROFITS, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF SAMSUNG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some states do not allow exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific rights, and you may also have other rights, which vary from state to state.
SAMSUNG does not warrant uninterrupted or error-free operation of the product. No warranty or guarantee given by any other person, firm, or corporation with respect to this product shall be binding on SAMSUNG.

To obtain warranty service, please contact SAMSUNG at:
Samsung Electronics America, Inc.
85 Challenger Road
Ridgefield Park, NJ 07660
1-800-SAMSUNG (726-7864) and www.samsung.com/us/support

FAQS

My new Samsung Gas Range does not work. What should I do?

Please contact the store where you purchased your range. If you purchased your range from a SAMSUNG authorized dealer, please contact SAMSUNG at 1-800-726-7864 for assistance.

How can I get service for my Samsung Gas Range?

Please contact the store where you purchased your range. If you purchased your range from a SAMSUNG authorized dealer, please contact SAMSUNG at 1-800-726-7864 for assistance.

What will it cost to repair my Samsung Gas Range?

The service call to your home will be made at no charge under this limited warranty. Parts and labor will be provided at no charge during the warranty period as specified in the Limited Warranty section of this manual. Any parts or labor costs incurred after the expiration of the warranty period are not covered by this limited warranty but may be available under separate extended warranties offered by retailers or manufacturers who sell Samsung products or, in some cases, by another third party provider; please inquire about availability and applicable terms and conditions with the retailer or manufacturer directly if you are interested in purchasing an extended warranty after expiration of this limited warranty period.

Are Samsung gas ranges any good?

At less than $700, this range is a great value. It looks like a much more expensive. Everything has been working perfect on it, and it has many great features over our last range which was over 15 years old. Water boils quickly, and the oven cooks evenly.

Is Samsung a good range?

Both brands make excellent electric ranges, no doubt about it. Samsung tends to produce more high-end options with novel smart features, while Whirlpool specializes somewhat in more down-to-Earth models that are highly cost-effective.

Does Samsung make good oven ranges?

There has never been a better time to buy a Samsung range. Samsung makes some of the best electric ranges and gas ranges for your kitchen in 2022. Even yet — all of the best Samsung ranges are on sale now, during Samsung’s Discover Samsung Summer sales event.

Do Samsung ranges last?

Gas ranges have the longest life expectancy of any kitchen appliances, lasting around 15 years. Electric ranges last only slightly less at 13 years. If you’ve had yours for that long, chances are it’s time to invest in a new appliance.

How long do Samsung ovens last?

With proper care and maintenance, Samsung ovens will last around ten years, which is at the upper end of the industry standard for wall ovens.

Is there a recall on Samsung stoves?

At the current moment, there is no recall on the Samsung ovens.

Where are Samsung gas ranges made?

Samsung Electronics America announced the start of commercial production at its first U.S. based home appliance manufacturing facility in Newberry County, South Carolina.

How long should a gas range last?

Gas stoves last longer than their electric counterparts by 2-5 years, on average. Good everyday care will help extend the useful life, such as cleaning the stove after every use and regularly checking the burners.

Why is my Samsung stove not working?

Verify that the range is plugged in securely and that the cord is not loose. For a gas range, test the outlet with another item, like a lamp. If other items do not work in the outlet, the issue is with the outlet, not the range. Contact a licensed electrician.

Why is my Samsung gas oven not heating?

In gas ovens, a defective igniter is often responsible for a Samsung oven not heating up. The igniter must be able to gather enough electrical current to open the valve that allows gas to flow. It must then generate an electrical spark to light the gas.

What brand appliances last the longest?

Whirlpool is one of the longest-standing and most well-known brands in the appliance repair industry, and Maytag is now owned by the Whirlpool Corporation, so it’s not a surprise that these two familiar names come out on top for reliability,” the report says.

What is the most reliable oven?

Consumer Reports chose Thermador for the most reliable wall oven brand. It also highlighted Whirlpool, Café, Frigidaire, GE, Viking, LG, and KitchenAid. Besides reliability, Thermador performed best for oven capacity, baking, and broiling.

How often should you replace your oven?

Oven ranges should usually last you around 10 to 15 years, so if your oven is over 15 years old, now could be an appropriate time to consider a full oven replacement.

How long do gas cooktops last?

While gas ranges tend to last an average of 15 years, electric ones average about 13. To maintain your stove and oven, be sure to clean them regularly.

Why does my Samsung stove keep turning off?

If your Samsung oven is shutting off after a long period of time, then you most likely have Energy saving mode turned on. As a safety precaution, this mode will shut off the oven after 3 hours when broiling and after 12 hours when baking. You can turn off this mode on 2020 and 2021 oven models.

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Documents / Resources

SAMSUNG Gas Range [pdf] User Manual
Gas Range, NX60A6111 AA, NX60A6311 AA, NX60A6511 AA, NX60A6711 AA

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