Getting started

About Galaxy SmartTag

The Galaxy SmartTag is a device that can be attached to pets or objects in order to prevent their loss and to stay updated on their location. You can also launch automation features through the SmartTag using its button.  Connect a SmartTag to your mobile device through the SmartThings app to check the location of the device and get information about where the device was lost.

Read me first

Please read this manual before using the device to ensure safe and proper use.

  • Descriptions are based on the device’s default settings.
  • Some content may differ from your device depending on the region, service provider, model specifications, or device’s software.
  •  Software, sound sources, wallpapers, images, and other media provided with this device are licensed for limited use. Extracting and using these materials for commercial or other purposes is an infringement of copyright laws. Users are entirely responsible for the illegal use of media.
  •  Default apps that come with the device are subject to updates and may no longer be supported without prior notice. If you have questions about an app provided with the device, contact a Samsung Service  Center.
  • Modifying the device’s operating system or installing software from unofficial sources may result in device malfunctions and data corruption or loss. These actions are violations of your Samsung license agreement and will void your warranty.
  • Do not use your SmartTag in a hot environment of near a fire.
  • Do not swallow or disassemble any battery, chemical burn hazard.
  •  This product contains a button cell battery. Do not swallow the battery. Swallowing the battery can result in severe internal burns within just 2 hours and death in severe cases.
  •  Keep batteries away from infants and children. If the battery compartment does not close securely, stop using the product and keep it away from infants and children. If you think the batteries might have been swallowed or inserted inside any part of the body, seek immediate medical attention.
  • This product includes certain free/open-source software. To see the instructions for viewing the open source license, go to the Samsung website (opensource.samsung.com).

Instructional icons
 Warning: situations that could cause injury to yourself or others
 Caution: situations that could cause damage to  your device or other equipment
 Notice: notes, usage tips, or additional information

Device layout

Package contents

  •  SmartTag
  •  Quick Start Guide
  •  The items supplied with the SmartTag and any available accessories may vary depending on the region or service provider.
  •  The supplied items are designed only for this device and may not be compatible with other devices.
  • Appearances and specifications are subject to change without prior notice.
  •  You can purchase additional accessories from your local Samsung retailer. Make sure they are compatible with the device before purchase.
  •  Use only Samsung-approved accessories. Using unapproved accessories may cause performance problems and malfunctions that are not covered by the warranty.
  • Availability of all accessories is subject to change depending entirely on manufacturing companies. For more information about available accessories, refer to the Samsung website.

Device layout

SAMSUNG Galaxy SmartTag-1

Button

ButtonFunction
ButtonPress to turn off the SmartTag alerts notification sound when it rings.Press twice to find the mobile device connected to the SmartTag. Press or press and hold to launch the automation feature you set.
Replacing a battery
  1.  Open the battery cover groove using a coin.SAMSUNG Galaxy SmartTag cover groove
  2. Insert the battery with the positive terminal properly aligned with the + symbol inside the SmartTag.
    SAMSUNG Galaxy SmartTag positive terminal
  3.  Place the battery cover over the SmartTag and press on the battery cover until it clicks into place.
    Be careful to not hurt your fingernail when opening the battery cover groove while replacing the battery.
    • When the battery is discharged, replace the battery.
    • Do not recharge the provided battery.
Before using the SmartTag

Installing the SmartThings app on your mobile device
Before using a SmartTag, you should install the SmartThings app on your mobile device.
Depending on your mobile device, you can download the SmartThings app from the following places:

  • Samsung Android mobile devices: Galaxy Store, Play Store
  • You cannot install the SmartThings app on mobile devices that do not support SmartTags syncing. Ensure that your mobile device is compatible with the SmartTags.
  • You must register and sign in to your Samsung account to use the SmartThings app.

Connecting SmartTags to a mobile device

  1.  Launch the SmartThings app on your mobile device.
    Update the SmartThings app to the latest version.
  2.  Press the button of the SmartTag.
    The SmartTag will make a sound and be activated.
  3.  When the pop-up window informing that your SmartTag is detected appears on your mobile device, tap  Add now. 
    If the connection pop-up window does not appear, select +→ Device → Tag/Tracker.
  4. Follow the on-screen instructions to complete the connection.
    When the connection is complete, your SmartTag will appear in the list of devices in the SmartThings app.
  5. On the SmartThings app screen, tap SmartThings Find to download additional plugins.
    When the download is complete, the current location of the device will be displayed on the map.

Connecting SmartTags by scanning the QR code

You can also connect a SmartTag to your mobile device by scanning its QR code.

  1.  Launch the SmartThings app on your mobile device.
  2.  Select+ → Device → Scan QR code to scan the QR code on the box.
  3.  Follow the on-screen instructions to complete the connection.
    When the connection is complete, the SmartTag will appear in the list of devices in the SmartThings app.
  4. On the SmartThings app screen, tap SmartThings Find to download additional plugins.
    When the download is complete, the current location of the device will be displayed on the map.
    • If you are registering a SmartTag for the first time, the registration process may not be smooth depending on the surrounding environment. You may have to try 2-3 times before successfully completing registration.
    • Supported features may differ depending on the mobile device and software version.
    • You can use SmartThings Find only on Samsung mobile devices that run Android 8.0 or later, as well as  Samsung mobile devices that support the Find My Mobile feature.
    • The SmartTag is a wireless communication device, and performance may be degraded when multiple devices are connected simultaneously.

Using the SmartTag

Viewing a SmartTag’s location

You can remotely view your SmartTag’s location from the SmartThings app on your mobile device and find its location by triggering a notification sound on the SmartTag.

  1.  Launch the SmartThings app on your mobile device.
  2. Tap on your SmartTag card and tap View map. Alternatively, tap SmartThings Find.
    The current location of the device will be displayed on the map.
    • The location of the SmartTag is based on GPS and Wi-Fi positioning results of the mobile device connected to the SmartTag or the nearby Android mobile device, which may have some errors due to things like the surrounding environment or GPS failure.
    • If the current location of the SmartTag does not appear, the SmartTag’s battery has been discharged or  has not been discovered by an Android mobile device that can check the SmartTag’s location information.  Activate the related feature to get notifications of the SmartTag’s location information.
    • The SmartTag’s usage time may vary depending on the user’s environment and the usage pattern.
SAMSUNG Galaxy SmartTag positiveViewing a Smart

Checking SmartTag location with a notification sound
You can find your SmartTag by triggering a notification sound.

  1.  Launch the SmartThings app on your mobile device.
  2. Tap SmartThings Find.
  3.  Tap Ring → Start.
    The SmartTag alerts notification will sound.

To turn off the notification sound, follow the on-screen instructions to turn off notifications or press the  SmartTag’s action button once.

Checking SmartTag location by signal strength

You can find the SmartTag’s location by detecting its signal strength.

  1.  Launch the SmartThings app on your mobile device.
  2.  Tap SmartThings Find → Search nearby.
    The signal screen of the SmartTag you are looking for will appear. The closer you are to the location of the  SmartTag you are looking for, the stronger the signal strength indicated on the screen will be.

You can trigger the SmartTag alerts notification sound by tapping.

Getting SmartTag location guidance

If your SmartTag is lost or far away from you, you may be directed to the location where the SmartTag is located.

  1.  Launch the SmartThings app on your mobile device.
  2.  Tap SmartThings Find → Navigate.
    Directions to the place where the SmartTag is located will begin.

Notice If a supported navigation app is not installed on your mobile device, install the desired app from the list of supported navigation apps first and get directions.

Finding mobile devices

If you do not see your mobile device nearby, the SmartTag can help you find it.
Press the SmartTag’s action button twice.
The mobile device connected to the SmartTag will sound its ringtone.
To turn off the ringtone on your mobile device, follow the on-screen instructions to turn off the ringtone.

  • Notice This feature is not available when the SmartTag and mobile device are not connected.
  • This feature is available when the Let tag find your device feature is activated.
Using the automation feature

When the SmartTag is connected to a mobile device, you can launch the automation feature by pressing or pressing and holding the SmartTag button.

  1.  Launch the SmartThings app on your mobile device.
  2. After tapping on your SmartTag card, select an option under the Use button for automation.
  3. Tap+ and follow the on-screen instructions to add an action.
    When you press or press and hold the SmartTag button, the automation action you set will be launched.

Managing automation features
Launch the SmartThings app on your mobile device, tap on your SmartTag card, and then select an option under the Use button for automation. The automation action you added appears.
To edit an action, tap the action you want to edit, edit the details, and then tap Save → Save. To delete an action, tap- next to the action you want to delete.

Configuring the SmartTag

Adding to Home screen

If you use the SmartTag frequently, you can run it by adding a shortcut to the Home screen of your mobile device.

  1.  Launch the SmartThings app on your mobile device.
  2. Tap on your SmartTag card.
  3. Tap3 dot → Edit → Add to Home screen.
  4.  Tap and hold the icon on the screen or tap Add.

The shortcut will be added to your mobile device’s home screen.

Setting devices to display on the map

You can choose which devices to display on the SmartThings Find map.

  1.  Launch the SmartThings app on your mobile device.
  2. Tap SmartThings Find → → → Show/hide devices.
    Your SmartTag and a list of all the devices added to Find My Devices through your Samsung account will appear.
  3.  Select a device to display on the SmartThings Find map, and then tap Save.
General settings

You can view the information related to the SmartTag and change various settings.

  1. Launch the SmartThings app on your mobile device.
  2. Tap on your SmartTag card.

Status
You can view the location status of the SmartTag.
Tap View map to view the detailed location information of the SmartTag.
Let tag find your device
If you do not see your mobile device nearby, the SmartTag will help to find it.
Tap the switch to activate it. Refer to Finding mobile devices for more information.
Use button for automations
When the SmartTag is connected to a mobile device, you can launch the automation feature
by pressing or pressing and holding the SmartTag button. Refer to Using the automation feature for more information.
Volume
Adjusts the volume of the SmartTag.
Tap Volume to select an option you want. You can also tap Volumeto make the SmartTag alert a notification sound.
Ringtone
Change the notification sound that the SmartTag emit when you are looking for the
SmartTag’s location.
Tap Ringtone to select the notification sound you want.
Battery
You can view the battery level of the SmartTag. You can also view the battery information by tappingi icon.
Editing
Tap → Edit.
Editing a SmartTag name
You can check the location and room where your SmartTag is set and change its name.
After changing the SmartTag name, tap Save.
Add to Home screen
If you use the SmartTag frequently, you can run it by adding a shortcut to the Home screen ofyour mobile device.
Tap Add to Home screen. Refer to Adding to Home screen for more information.
Delete device
You can register a SmartTag with another Samsung account by deleting it.
Tap Delete device. The SmartTag will be reset.

Configuring SmartThings Find

You can change various settings related to SmartThings Find.

  1.  Launch the SmartThings app on your mobile device.
  2. Tap SmartThings Find → → Settings.

Allow devices to be found
You can select the device you want to find and change its settings using SmartThings Find.
Encrypt offline location
When you send offline location information of your SmartTag to Find My Device through another device, you  can encrypt the location of your SmartTag for increased security.
Tap the switch of the device on the list you  want to encrypt your location information for, and then follow the on-screen instructions to encrypt your location information.

Navigation app
You can set and download the default navigation app to use when you are guided to the place where the SmartTag is located.

Help
View help information to learn how to use the SmartTag and to see its related information.

  1.  Launch the SmartThings app on your mobile device.
  2. Tap on your SmartTag card.
  3. Tap → Help.
SmartTag information

You can view the SmartTag’s software information.

  1.  Launch the SmartThings app on your mobile device.
  2.  Tap on your SmartTag card.
  3. TapInformation.

Appendix

Troubleshooting

Before contacting a Samsung Service Center, please attempt the following solutions. Some situations may not apply to your SmartTag.
SmartTag does not turn on

  • When the battery is completely discharged, your device will not turn on. Check the battery before using the SmartTag.
  • The battery may not be inserted properly. Insert the battery again.
  • After wiping the terminals, try reinserting the battery.

SmartTag freezes or encounters an error
Try the following solutions. If the problem is still not resolved, contact a Samsung Service Center.
Restarting the SmartTag
If the SmartTag keeps freezing or slowing down, remove the battery and reinsert it.
Forcing restart
If the SmartTag is frozen and unresponsive, you can reset the SmartTag.
First remove the battery by opening the battery cover groove. After pressing and releasing the button once,  insert the battery while pressing the button again and hold it for 5 seconds until the SmartTag makes a sound.
If the battery has not been properly recognised, the SmartTag will make a sound immediately after inserting the battery. If this happens, try the above method again.

Another Bluetooth device cannot locate your SmartTag

  • Ensure that the device you wish to connect with is ready to be scanned or connected to.
  • The location of the SmartTag is based on the GPS and Wi-Fi positioning results of the device connected  to the SmartTag, and some errors may occur due to the surrounding environment or GPS failure. Make  sure that the device you want to connect to your SmartTag is nearby.
  •  Reset your SmartTag and try again.

You cannot find your SmartTag’s current location
GPS signals may be obstructed in some locations, such as indoors. Set the mobile device connected to the  SmartTag to use Wi-Fi or a mobile network to find the current location in these situations.
A small gap appears around the outside of the SmartTag

  •  This gap is a necessary manufacturing feature and some minor rocking or vibration of parts may occur.
  •  Over time, friction between parts may cause this gap to expand slightly.

If the tips above do not solve the problem, contact a Samsung Service Centre.

Copyright
Copyright © 2021 Samsung Electronics Co., Ltd.
This manual is protected under international copyright laws.
No part of this manual may be reproduced, distributed, translated, or transmitted in any form or by any means,  electronic or mechanical, including photocopying, recording, or storing in any information storage and retrieval system.

Trademarks

  •  SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics Co., Ltd.
  •  Bluetooth® is a registered trademark of Bluetooth SIG, Inc. worldwide.Wi-Fi®, Wi-Fi Protected Setup™, Wi-Fi Direct ™, Wi-Fi CERTIFIED ™, and the Wi-Fi logo are registered trademarks of the Wi-Fi Alliance.
  •  All other trademarks and copyrights are the property of their respective owners.

FAQS

Is it compatible with a Samsung Note 8?

Note 8 doesn’t have UWB, nor do they have android 11 w/o side-loading it

Could you put this on an RV that is parked at storage to alert you if stolen?

Yes

how many in a package

There is only 1 in the package…. only 1

Will it work wuth the S20 ultra

Yes, working good.

Is it rechargeable?

No, it’s not rechargeable, it uses 1-CR-2032 battery.

Will it fit in a mans wallet?

Sure it can fit in quality wallet but it will be to bulky and the button will get pressed so I wouldn’t recommend placing inside the wallet.

When finding a smart tag from a samsung phone does the tag emit any audible tones? if so, can the audible tag sound be turned off?

Yes it makes a loud sound . You don’t have to locate by sound you can locate on a map on your phone. But it it is much easier to locate if the tag emits a sound . The sound can not be turned off but it is your choice how to locate the tag by sound or on a map with no sound.

how does this work for lost luggage? if you land and your bags are in a different city can you track them?

Like the apple tags it works off of Bluetooth it gets the location from devices around it. So if any devices pick up the tags that information is then transmitted.
But if you happen to loose your keys the tag can notify your phone its away from you. Or if you are close enough make the tag ring or chime.
Haven’t used it in the sense of lost property but I would assume it’s like Apple tags.

If you want to use it for two sets keys (house and car), can you program smart thing for 2 trackers?

You would need 2 tags

is this a good tracker for my dog’s collar?

This will not work if your dog runs off and is further than 130 yards away. We live in the country and I bought to track our dog when she runs off chasing deer. We’ll, I just learned the hard way…only has a 130 yard range.

How long does a full charge last?

This item does not have a rechargeable battery. It has a round “watch” battery that is replaceable. They say the battery should last around 265-300 days.

Can you use this to track lost luggage even if its at a different airport than you?

Yes

Will this work with a Stylo 6 cell phone

NO…works ONLYY with Samsung Phones

How many miles can this work? Does it keep history of movement if used in a car?

Not sure on the miles but the history is the last 7 days.

Is it compatible with the android A11?

It should be so long as it’s Samsung Galaxy, which it is.

How do I remove my Galaxy SmartTag from my account?

To remove a Galaxy SmartTag from your account, follow these steps:

  1. Launch the Samsung Connect Home app on your mobile device
  2. Tap More
  3. Tap My Devices
  4. Tap Edit

How well does it work if its out of bluetooth range?

not sure. find the phone feature doesnt work well. but havent lost my keys to really test commuication the other way

What is the range? 2 to 5 miles?

The legal description says this: “Bluetooth range up to 130 yards without obstruction.”

Can it be Wireless charged?

No, it uses a battery. Battery is CR2032. It’s changed by using a coin like a penny to open device.

Does it work outside?

It works outside, but if you mean can you use it as a pet tracker, or for some other thing where it’s exposed to the weather, Samsung makes no claims of waterproofing or water resistance. It connects to your phone via Bluetooth, so the range is fairly limited anyway.

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Documents / Resources

SAMSUNG Galaxy SmartTag [pdf] User Manual
Galaxy SmartTag

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