Manage your account

My Verizon Mobile app
Manage your account, track your usage, edit account information, pay your bill and more.

International travel
For features and rates when outside the US, visit :

Customer service
Call 800.922.0204
Twitter @VZWSupport
Download a User Guide from

Samsung Care

Samsung Premium Care
Get to know your product
Pick the time and place and a team member will meet you to set up, troubleshoot, repair, or replace your product.
Visit to enroll.

Get to know your product
Visit or download the Samsung Members app
Play Store
Samsung Members

Contact us
Get Support
Call 1.800.SAMSUNG
Service locations
Find a service location near you at

Learn more
Tips and help

About your phone

SAMSUNG Galaxy SM-N986UZNAXAA Note20 5G Smartphone about your phone

Samsung account

Get the most out of your phone, by setting up your Samsung account.
You can sign in to an existing Samsung account, create an account, or sign up with an existing Google account.
Once your account is set up, you can

  • Use Samsung Pay
  • Schedule repairs
  • Back up your phone
  • Restore your phone and more

Accounts and backup
Add account
Samsung account

Switching made simple

Whether you are coming from an iOS or Android platform, you can easily transfer your data with Smart Switch.
Back up your old phone
Back up your old phone using your favorite back-up app.
Samsung Smart Switch

  1. From your new Galaxy device, tap Settings > Accounts and backup > Smart Switch.
  2.  Tap Receive data.
  3. Select your old device type.
  4. Tap Cable (Android) or Wireless (Android and iOS) and follow the prompts to connect your phones.


Tap Settings to personalize your phone.

SAMSUNG Galaxy SM-N986UZNAXAA Note20 5G Smartphone Customize

Essential apps

  • Samsung Pay
    Introducing a better way to pay.
  • Samsung Pass
    Say goodbye to forgotten passwords.
  • Google Duo
    Simple, high quality video calling for smartphones, tablets, computers and smart displays.
  • Google Photos
    Store and back up your photos and videos automatically to your Google Account with Google Photos™.
  • Google Drive
    Store, share and access your files from any device.
SAMSUNG Galaxy SM-N986UZNAXAA Note20 5G Smartphone Essential apps

Additional information

Your wireless device and third-party services
Verizon Wireless is the mobile carrier associated with this wireless device, but many services and features offered through this device are provided by or in conjunction with third parties. Verizon Wireless is not responsible for your use of this device or any non-Verizon Wireless applications, services and products, including any personal information you choose to use, submit or share  with others. Specific third-party terms and
conditions, terms of use and privacy policies apply. Please review carefully all applicable terms, conditions and policies prior to using this wireless device and any associated application, product or service.

Hearing aid compatibility information
This phone has been tested and rated for use with hearing aids for some of the wireless technologies that it uses. However, there may be some newer technologies that have not been tested yet for use with hearing aids. It is important to try the different features of this phone thoroughly and in different locations, using your hearing aid or cochlear implant, to determine if you hear any interfering noise. Ask your service provider or the manufacturer of this phone for information on hearing aid compatibility. If you have questions about return or exchange policies, ask your service provider or phone retailer.

©2020 Samsung Electronics America, Inc. Samsung and Galaxy
Note are both trademarks of Samsung Electronics Co., Ltd. Android, Google, Google Play, and other marks are trademarks of Google LLC. Other company and product names mentioned herein may be trademarks of their respective owners. Screen images simulated. Appearance of phone may vary. Images shown are for reference only.

For more information

For more information

For more information
Google Duo:
Google Photos:
Google Drive:

Documents / Resources

SAMSUNG Galaxy SM-N986UZNAXAA Note20 5G Smartphone [pdf] User Guide
Galaxy, SM-N986UZNAXAA, Note20 5G Smartphone, Note20 Ultra 5G Smartphone

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