SAMSUNG A12 Smartphone User Guide

amsung Care

Get to know your product 

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Playstore app download

Contact us 


Visit for questions

Get Support 

Call 1.800.SAMSUNG for support

Service locations 

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Learn more 

Setting menu

Install your SIM card

Your SIM card may be pre-installed. If you
need to install a SIM, follow these steps.

  1. Locate the SIM card tray.
  2. Insert and push the SIM ejector pin into the hole beside the SIM card tray.
  3. Pull out the card tray.
  4. Insert the nano-SIM card in the tray with the gold contacts facing down.
    SIM card tray
  5. Insert the card tray back into the slot.

About your phone

Product Overview

Samsung account

Get the most out of your phone with your Samsung account.

You can sign in to your Samsung account, create an account, or sign up with your Google account.

With your phone and your Samsung account, you can:

  • Schedule repairs
  • Back up your phone
  • Restore your phone and more
Samsung account

Switching made simple

Whether you’re coming from an iOS or Android platform, you can easily transfer your data with Smart Switch.

Back up your old phone

Back up your old phone using your favorite back-up app.

Samsung Smart Switch

  1. From your new Galaxy device, tap Settings > Accounts and backup > Smart Switch.
  2. Download Smart Switch and tap Receive data.
  3. Select your old device type and follow the prompts to connect your phones.


From the Apps panel, tap Settings Setting icon to customize your phone.

Setting customization

Essential apps

Essential apps
Essential apps

This device will only operate with firmware versions that have been approved for use by your wireless carrier and the device manufacturer. If unauthorized firmware is placed on the device it will not function.


We encourage customers to take appropriate measures to secure their devices and invite them to take advantage of the features available on this device to help secure it from theft and/or other unauthorized access and use. This device has a locking function (e.g., user-defined codes or patterns) that can serve as a first line of defense against unauthorized use or access to stored information. Preloaded security applications that allow customers to track or locate misplaced devices can be found on several devices. Lost or stolen devices should be immediately reported to your wireless carrier so that proper measures can be taken to protect accounts. For additional information, visit your wireless carrier’s Privacy Policy.

For more information

For more information
To download Smart Switch

For more information
Google Duo:
Google Photos:
Google Drive:

©2021 Samsung Electronics Co., Ltd. Other company and product names mentioned herein may be trademarks of their respective owners. Screen images simulated. Appearance of phone may vary. Images shown are for reference only. If you use a screen protector, make sure it allows for use of touch-screen features.

Documents / Resources

SAMSUNG A12 Smartphone [pdf] User Guide
A12 Smartphone, A12, Smartphone
SAMSUNG A12 Smartphone [pdf] User Guide
A12 Smartphone, A12, Smartphone

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