My Symphony™ All-In-One Vacuum and Steam Mop/ My PowerFresh Vac & Steam has No Steam | Support

If you are experiencing No/Low Steam, follow these steps to resolve: 

  • Unplug the machine 
  •  Test Trigger
    • Does the trigger make a clicking sound when pressed? 
      • No > Contact Us  
      • Yes > Fill tank with room temperature water
  • Remove water filter
    • Filter is located below the water tank on the back
    • The hose tube can be removed for easier access 
      • Pull from bottom (sideways) & swing outward to remove 
  • Does filter have beads? 
  • Check color of beads in filter 
    • Green/White = Normal
    • Blue/Black/Tan = Needs to be replaced > Go to Parts & Supplies 
    • Red/Brown/White = dehydrated beads
  • If filter has beads, soak the filter in cold water for 10-15 minutes to rehydrate 
  • Return filter to machine 
    • Push the filter into place until flush with machine
    • There should be no gaps 
  • Reinstall hose tube 
    • Align the tabs on the clear tube with the notches on the machine 
    • Swing tube down to align with lower tube
    • Secure into opening
    • Push firmly into place 
  • Plug machine in, test for steam
    • Is there steam? 

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