My Symphony™ All-In-One Vacuum and Steam Mop/ My PowerFresh Vac & Steam has No Power | Support


  • Unplug machine
  • Run hand along entire length of power cord, it should be smooth 
  • Check plug for damage
  • Check to see if outlet is working: 
    • Test this by plugging in a cell phone charger or small appliance
    • If no power to outlet, test a different outlet in a separate room 
  • Reset circuit breaker if needed 
  • If the machine shuts off while in use:
    • Unplug machine and wait 2 hours 
    • This will reset the Thermal Protector and should begin working again 
  • If filter is cracked/damaged, a new filter needs to be ordered > Go to Parts & Supplies
    • Using Distilled water will prolong the life of the machine 
  • Has this resolved the issue? 

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