My Spiffy®/Steam Mop™ Max/Steam Mop™ Hard Floor Steam Cleaner has no steam | Support

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  • Plug machine in
    • After about 20 seconds, the light will illuminate blue when ready to use
  • Test trigger for tension
    • If there is no tension; unplug machine, remove and reinstall handle
    • The looped handle should be facing away from machine on the power cord side
    • Verify the handle is locked and screwed in tightly
      • If there is tension; proceed to the next step
  • Examine the filter
    • Take out filter
    • Inspect for cracks or damage, replace as needed
    • Verify the color of the filter beads, they should be green
      • If the beads are blue, filter needs to be replaced
    • Confirm filter is seated correctly with no gaps
  • Examine the water tank
    • Take out and fill the water tank
    • Inspect tank for cracks or leaks
      • If there are cracks, replacement tank needs to be ordered
    • Reinsert tank making sure it is seated correctly with no gaps
  • Plug machine in and verify the Ready Light is on
    • After about 20 seconds, the light will illuminate to indicate it is ready to use
      • If the light did not illuminate
        • Verify the power cord is plugged into a functioning outlet
        • If ready light will not come on, please Contact Us
      • If the ready light illuminates
        • Press and hold the trigger, it may take up to 2 minutes to steam
        • With the tank removed, test for steam by pouring a small amount of water into the hole where the tank connects to the machine
        • Press and hold the trigger for up to 2 minutes
        • If no steam, remove mop-head, aim spray tip end in sink or tub, press trigger, and look for steam
        • Do not put any body parts near the end of the machine when checking for steam
          • If there is no steam with the mop-head removed,
            • Unplug machine and let it sit for at least 5 min to cool
            • Clean the spray tip with paper clip
            • If still no steam, please Contact Us
          • If there is steam with the mop-head removed,
            • Clean spray tips with a toothpick or paperclip
            • Pour white vinegar through the top of the mop head to clear clogs
            • Flush vinegar out of machine by running warm water through it
            • DO NOT RUN VINEGAR THROUGH THE MACHINE
            • Reattach mop head to machine and test for steam by spraying into sink or tub

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