My PowerForce® Helix™ Bagless Upright Vacuum Brush is not Turning | Support

If you’re experiencing issues in the Brush Area such as Brush Not Turning follow these steps to resolve:

  • Unplug machine
  • Recline handle > Unscrew 5 Phillips head screws to remove Brush Access Plate
  • Grasp Brush on both ends and lift Brush out
  • Remove screw securing the Lower Hose
  • Push a broomstick through Hose toward Brush area to clear Lower Hose & Brush area of all debris​
  • Inspect Lower Hose, Belt and Brush Access Plate for damage
  • Stand Brush on a flat surface 
    • Hold the top with one hand > Spin/flick the brush with your other hand > It should spin freely – (several times with one flick)
  • Reattach Belt by looping it onto motor shaft, then around Brush 
  • Stretch Belt until the Brush is secure
    • Rotate Brush several times to align Belt correctly
    • Reinstall Brush Access Plate and screws
    • Reattach Lower Hose, secure the screw
  • Has this resolved the issue?

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