My Multi Reach™ Cordless Vacuum has No Power/Lights Flashing | Support

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  • Check the outlet being used to charge machine
    • Test the outlet with a different device, like a cell phone charger or small appliance 
  • Verify correct charger is being used
    • Label on charger should have Model K12S270050U
  • If Charger is damaged > Replace Charger > Go to Parts & Supplies​
  • Plug the charger into the port on the battery and plug the outlet end into a functioning outlet
  • The green lights on top of the hand vac should light up
  • Battery Light Status while charging:
    • 1 – 4 slow blinking green lights indicates Battery is charging
    • 4 solid green lights indicate fully charged
    • 1 Green flashing then no lights indicates Charger fault > Replace Charger > Go to Parts & Supplies​
    • No lights indicate Charger fault > Replace Charger > Go to Parts & Supplies​
    • 4 solid red lights indicate motor fault > Replace Hand Vac & Battery > Go to Parts & Supplies​
  • Light behaviors while in use:
    • Green lights while running indicates battery level
      • 1 Green (25%) to 4 Green (100%)
      • If Battery depletes quickly to 1 green light > Replace Battery > Go to Parts & Supplies​
    • 1 flashing red or 4 depleting red means fault in Battery  > Replace Battery > Go to Parts & Supplies​
    • No lights & battery is fully charged indicates a fault > Replace Battery & Power Button/Control Panel > Go to Parts & Supplies
    • 4 solid red lights mean the Brush has jammed > Go to Brush/Foot Area
      • Once the Battery is reinstalled it may take 10 seconds for light to turn from red to green
    • If you are still having issues > Please Contact us

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