How to prepare your Mac Pro for Apple Trade In

If you opted to trade in your Mac Pro when you purchased a new Apple product, you’ll get a trade-in kit in the mail with everything you need to ship your Mac Pro to Apple. Here’s everything you need to know about preparing and packing your Mac Pro to trade it in.

Before you ship your Mac

  1. Back up your data. If you need help transferring data, schedule an appointment at an Apple Authorized Service Provider or an Apple Store at It is your sole responsibility to back up all existing data, software, and/or programs from your product. Apple is not responsible for loss, recovery, or compromise of data, software, or programs on your trade-in product.
  2. Sign out of iCloud.
  3. Turn off your firmware password.
  4. Deauthorize your computer for content purchases.
  5. Erase your hard disk.

Pack your product

  1. Remove the top foam insert from the box.
  2. Set your Mac Pro in the bottom insert.
  3. Place the top foam insert on top of your Mac Pro.
  4. Put your power cord into the foam bag.  Remove the plastic strip and fold down the top of the bag to seal it.
  5. Place the bag into the box.
  6. Tape the box closed with the tape provided.*

*Apple is not responsible for any damage during shipping.

Ship your product to Apple

  1. Find the name of the courier on the return shipping label.
  2. Find the name of the courier on the label (or elsewhere in the packing materials) and visit its website to arrange a collection or find a drop-off location.
  3. Get a receipt from the courier.
  4. Check your new device shipment email for a link to check the status of your trade-in.

Learn more

For sales and product inquiries, visit Contacting Apple.

See answers to frequently asked questions on the Apple Trade In page.

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